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C1 provides identity governance for Deskpro. Integrate your Deskpro instance with C1 for unified visibility and governance over agent access.

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Capabilities

ResourceSyncProvision
Users (agents)
Teams
Roles (permission groups)
The connector syncs your Deskpro agents as users, your agent teams and permission groups, and each agent’s team and permission-group memberships. It is read-only and does not provision access.

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Gather Deskpro credentials

To configure the Deskpro connector, you need administrator access to your Deskpro account so you can create an API key.
1
In Deskpro, go to Admin > Apis & Integrations > API Keys.
2
Create a new API key. Grant it permission to read agents, agent teams, and agent groups.
3
Copy the generated key. Deskpro keys have the form <id>:<token> (for example, 1:ABCDEF0123456789). Also note your Deskpro account URL, which is https://<your-subdomain>.deskpro.com.

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Configure the Deskpro connector

Follow these instructions to use a built-in, no-code connector hosted by C1.
1
In C1, navigate to Integrations > Connectors and click Add connector.
2
Search for Deskpro and click Add.
3
Choose how to set up the new Deskpro connector.
4
Set the owner for this connector.
5
Click Next.
6
Find the Settings area of the page and click Edit.
7
Enter the Deskpro credentials:
  • Deskpro API base URL: Your full Deskpro API URL including the /api/v2 suffix, for example https://yourcompany.deskpro.com/api/v2.
  • Deskpro API key: The API key you created, in <id>:<token> form.
8
Click Save.
9
The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.
Done. Your Deskpro connector is now pulling access data into C1.